In some countries, virtual accounts support first-party transactions only. That means money moving in or out has to be in your own name on both sides of the transfer.
This applies if you are resident in:
United States
Indonesia
Philippines
If you are resident anywhere else, third-party transfers work as normal and nothing on this page applies to you.
What is restricted, by country
| United States | Indonesia and Philippines |
From your own account, in your name | Supported | Supported |
From or to another individual | Not supported | Not supported |
From or to a company | Supported | Not supported |
The difference matters: in the US, a business can still pay your account, so salary and client payments arrive normally. In Indonesia and the Philippines, all third-party transactions are rejected, including corporate ones.
These are jurisdiction-level controls. They apply because of where you are resident, not because of anything on your account.
What first-party means
A first-party transfer is one where the name on the sending account matches the name on the receiving account. Both are you.
Moving money from your own bank account into your Hyperbeat account is first-party.
Your partner sending money from their bank account into your Hyperbeat account is third-party, even if you share a household or treat the money as joint.
The check runs on the account name, so a joint account, a nickname, or a shortened version of your name can read as a mismatch. Send from an account held in the same legal name you verified with.
What happens to a payment that isn't allowed
The transaction is rejected and the funds are returned to the sender. Nothing is held.
The money will not appear in your Hyperbeat balance at any point, so there is nothing to withdraw or return on your side.
The sender should see the funds back in their account, usually within a few business days depending on their bank and the rail used.
If someone needs to pay you
A business paying you, US residents: no change, they can pay your account directly.
A business paying you, Indonesia and the Philippines: they cannot pay your Hyperbeat account. Have them pay a bank account in your own name, then move the funds across yourself.
An individual paying you, any of the three: ask them to send to a bank account in your own name first, then move the funds into Hyperbeat yourself as a first-party transfer.
Why this is in place
It tightens the controls around account activity in these jurisdictions and gives you a stronger layer of assurance on the funds moving through your account. It also means genuine first-party transfers keep moving with fewer interruptions and manual reviews.
FAQs
Does this affect card spending, crypto deposits, or USD+? No. This only covers fiat transfers in and out of your virtual account.
My employer pays me. Is that affected? In the US, no. Corporate payments are unaffected, so salary and client payments still arrive. In Indonesia and the Philippines, yes, they need to pay a bank account in your own name instead.
What about a joint account I hold with my spouse? Send from an account with your own legal name on it. If the sending bank presents a different name than the one on your Hyperbeat account, it can be treated as third-party.
Can I request an exception? No. These are jurisdiction-level rules rather than account settings, so they cannot be lifted for individual accounts.
I'm a citizen of one of these countries but live elsewhere. Does this apply to me? It follows the country of residence recorded during your verification, not your citizenship.
Someone sent me money and it has not arrived. If it was a restricted third-party transfer, it will have been rejected and returned to the sender. Ask them to check with their bank and allow a few business days.
Are there limits on third-party transfers where they are still allowed? No upper limit applies, though larger transactions may prompt additional compliance questions. See What are the limits for third-party transfers?