Debit mode
Refunds are posted in USDC to your Liquid Bank balance.
Cashback/points from the original charge are reversed on refund.
Funds are available to spend or withdraw once posted.
Credit mode
Refunds are posted in USDC (not as a loan reduction).
Your borrowed amount stays the same; interest continues until you repay.
You can use the refunded USDC to repay all or part of the borrow at any time.
Cashback/points are reversed on the refunded portion.
Processing timelines
Most refunds post within 3–7 business days; some merchants can take up to 30 days.
If a charge shows as Pending, that’s an authorization hold—not a final charge. Holds typically fall off automatically if the merchant voids.
All refunds are issued in USDC, regardless of how the original payment converted.
Refund amounts reflect the USD value at the time of the original transaction (not the refund day’s FX).
If a refund hasn’t posted after 30 days, contact support from the app.
Partial refunds, fees, and tickets
Partial refunds work the same way; rewards are reversed pro-rata.
Any merchant surcharges/fees are controlled by the merchant; refunded at their discretion.
If your original purchase earned BeatPot tickets/Hearts, we’ll adjust them pro-rata on refund.
Best practices
In Credit Mode, consider using refunds to pay down your borrow to reduce interest.
Keep receipts and confirmation emails until the refund posts.
For cross-currency purchases, avoid DCC at checkout to minimize rate/fee surprises.